Help & Answers
Frequently Asked Questions
Everything you need to know about our leather goods, care, and services.
Standard shipping takes 3-5 business days within the continental United States. Express shipping (1-2 business days) is available at checkout. International shipping times vary by destination.
Yes, we offer complimentary standard shipping on all orders within the United States. No minimum purchase is required.
We accept returns within 30 days of delivery for unused items in their original condition and packaging. Personalized or engraved items are final sale.
Yes. We offer complimentary engraving on most wallets, cardholders, luggage tags, and key fobs. Engraving options are available on the product page.
Keep your leather dry, condition it every few months with a leather balm, and store it in the provided dust bag away from direct sunlight. See our care guide for detailed instructions.
All of our products are crafted from full-grain or vegetable-tanned leather sourced from partner tanneries in Italy and France. We never use bonded or synthetic leather.
Yes. We work with companies of all sizes on custom gift programs, bulk orders, and branded leather goods. Visit our Corporate page or contact us for a consultation.
Yes, we ship to over 60 countries. International shipping costs and duties are calculated at checkout. Delivery times vary by destination.
Once your order ships, you will receive a tracking number via email. You can also track your order from your account page.
Please contact us within 48 hours of receiving your order with photos of the damage. We will arrange a replacement or full refund at no cost to you.